Customer Service Assistant - West Sussex (HO Based)

  • London,South East Coast,South Central
  • Highly competitive package + bonus/bens
  • Ref: 6441

About the Job

Evolve Selection are recruiting for a market-leading Healthcare company who have an established Ophthalmology product range. They have a brand new, exciting opportunity available working as a Customer Service Assistant based from their Head Office in West Sussex. In this role, you’ll be responsible for supporting the Operations/Customer Service team, involving a diverse workload and different challenges.

Evolve Selection is a leading UK recruitment and contract sales organisation (CSO), operating within the Pharmaceutical, Healthcare and Medical Device sectors. We offer a highly comprehensive range of permanent recruitment and flexible contract sales solutions. Please do not hesitate to get in contact with us on 0113 457 0777.

Role Responsibilities

  • Providing first class customer service to existing, new and potential clients via the phone, email and online chat.
  • Processing our Direct Orders reports – pulling from Sage, manipulating and sending to the warehouse for dispatch.
  • Various sales reporting on Microsoft excel. Experience in MIS or Sage advantageous – testing will be given on Excel at interview.
  • Day to day office Operations – Sending out samples, packing up for large exhibitions, sending out customer orders, keeping the office tidy.
  • Liaising and problem solving with our team of Business Development Managers and office staff based in our HO in Dublin.
  • Customer / Client phone & web enquiries - maintain database, record messages, take orders and process.
  • Booking couriers and organising collections from customers/exhibitions.
  • Assisting with travel and hotel bookings.
  • Various other ad-hoc jobs to support this fast-based office environment.
  • Supporting the UK Operations Manager.

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